Job Summary: The Support Generalist must be able to multi task across a range of General Support Department duties and job descriptions. In this position, the staff member will be trained in the essential job functions of three full time department job descriptions: Mail Room, Reception/Front Desk, and Scanning Desk. It is anticipated that the employee in this classification, upon completion of training, will be able to competently perform the essential job functions of any of the above 3 positions on an as needed basis. Examples of job duties:
This position requires the employee to be responsible and proficient in, but not limited to the following:
Pick up daily mail from the downtown Portland main post-office. (as needed)
Opening, date stamping and routing of incoming mail to appropriate department/person
Picking up outgoing department mail throughout the day
Running mail through postage machine
Making new employee packets and delivering to Local Unions as needed
Making sure the supply room is stocked and kept organized
Retrieving/delivering supplies as needed from the off-sight storage facility
Assisting in keeping enough inventory of forms/booklets on hand
Other duties as assigned
Must gain and maintain a valid driver license with insurance and own vehicle
Must have a working knowledge of each Department and Employee
Appropriate routing of daily mail to departments/employees
All forms/booklets in the supply room are to be kept in order and available by Trust and Department
Must keep enough inventory on hand for all mass mailings
Follow through on all assigned tasks.
Important: In the event of an elevated volume of work that impedes timely and accurate turn-a-round, this position requires immediate notification to the Department Manager for assistance.
Accessing a multiple line phone system and routing of calls accurately and timely
Assisting counter calls in a multi-task environment
Accepting member premium contribution payments
Announcing Plan Professionals for meetings with Account Executives
HIPAA sign-in/sign-out duties
Adhere to all established policies and procedures
Mail daily system generated letters
Indexing of Kovis scanned document batches
Scanning and indexing daily correspondence including pension documents, enrollment forms and claims; hire;
Must develop working knowledge of each Department;
Accurate follow through and completion of in a timely manner;