Job Summary: The Support Receptionist has a flexible role in the William C. Earhart Company, Inc. The Support Receptionist serves in a support role to the primary Receptionist in matters related to customer telephone and counter call inquiries, ensuring our customer service levels meet or exceed expectations. In this role, they serve as the expert on routing of all calls, issues and inquiries making certain all HIPAA regulations, policies and procedures are followed. The Support Receptionist will also be cross trained to provide supplemental support in other job classifications within the General Support Department such as the Mailroom and the Scanning Desk, as needed.
Minimum Requirements
High school graduate or acceptable equivalent level of education
One year recent office experience as a receptionist (beneficial if with a TPA or similar office setting). Preferred, not required.
Excellent verbal communication skills are required to respond to all internal and external customer inquiries.
Bi-lingual English / Spanish ? Preferred not required
Excellent and consistent attendance/punctuality is required
Ability to read and understand written and verbal directions
Excellent organizational skills
Proficient with 10 key, PC, Microsoft 365 (Word, Excel, Outlook)
Strong interpersonal skills
Ability to work under pressure
Team player
Self Motivated